退款和退货政策 - pillsheaven.org

退款和退货政策

概述
我们的退款和退货政策有效期为 30 天。如果您购买后超过 30 天，我们将无法为您提供全额退款或换货。

要获得退货资格，您的商品必须未经使用且状态与收到时相同，并且必须保留原包装。

部分商品不予退货。易腐烂商品（例如食品、鲜花、报纸或杂志）不可退货。我们也不接受私密或卫生用品、危险品或易燃液体或气体。

其他不可退货的商品：

礼品卡
可下载的软件产品
部分健康和个人护理用品
为了完成退货，我们需要您提供收据或购买凭证。

请勿将您的商品退回给制造商。

以下情况仅可部分退款：

有明显使用痕迹的书籍
已开封的 CD、DVD、VHS 录像带、软件、电子游戏、磁带或黑胶唱片。
任何非因我方失误导致商品损坏或缺失零件、非原始状态的商品。
任何在发货后超过 30 天退回的商品。
退款
我们收到并检查您的退货后，会发送电子邮件通知您已收到退货。我们还会通知您退款是否被批准。

如果您的退款获得批准，我们将处理您的退款，并在一定天数内自动将款项退还到您的信用卡或您原来的付款方式。

退款延迟或缺失
如果您尚未收到退款，请先再次检查您的银行账户。

然后联系您的信用卡公司，退款正式到账可能需要一些时间。

接下来联系您的银行。退款到账通常需要一些处理时间。

如果您已完成所有上述操作但仍未收到退款，请通过 {email address} 与我们联系。

特价商品
仅限正价商品退款。特价商品不予退款。

换货
我们仅更换有缺陷或损坏的商品。如果您需要换货，请发送电子邮件至 {email address} 并将商品寄送至：{physical address}。

礼品
如果商品在购买时标记为礼品并直接寄送给您，您将获得相当于退货金额的礼品券。我们收到退货后，会将礼品券邮寄给您。

如果商品在购买时未标记为礼品，或者送礼者已将订单寄送给自己，以便稍后再赠送给您，我们将向送礼者退款，届时他们会收到您的退货信息。

退货运输
要退货，请将商品邮寄至：{physical address}。

您将自行承担退货运费。运费不予退还。如果您收到退款，退货运费将从您的退款中扣除。

根据您居住的地区，换货商品送达您的时间可能会有所不同。

如果您退回的是价格较高的商品，您可以考虑使用可追踪的运输服务或购买运输保险。我们不保证一定能收到您退回的商品。

需要帮助？
如有任何关于退款和退货的问题，请发送电子邮件至 {email} 联系我们。

概述

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

概述